Luis Berumen

• Lead UX across six engineering projects spanning leak detection, deadleg monitoring, and corrosion on critical energy infrastructure.
• Design monitoring and data-entry tools for three functionally distinct response groups — control centre operators, leak detection analysts, and field technicians — after early sessions surfaced that each group used different terminology and process for the same event; now set aside dedicated time to reconcile vocabulary at every project stage.
• Own data readiness: designing error prevention into monitoring tools so operational data is reliable enough to build on downstream.

• Led a 30-day redesign of Skrill's prepaid Mastercard application for the Italian market, delivered over the holidays during a company-wide code freeze; removed a blocking deposit requirement and cut a 33-step flow by roughly 30%. Delivered 25,000+ applications and 16,000+ activations and broke even at €400,000 — all three launch targets met, with weekly applications up 519% year over year and NPS rising from 32 to 52.
• Led UX for Income Access, a white-label affiliate marketing platform serving 500+ branded operator environments across five distributed teams (Montreal, Varna); built a 600+ component design system on Atomic Design principles, scoped by usage analytics, and closed WCAG contrast failures baked into operator branding. Raised affiliate signup success to 29%.
• Grew Neteller registration 38% through progressive onboarding, expanded remittance to 12 countries, and led UX for Neteller's first crypto exchange capability.

• Ran a 106-respondent survey across EPC and supplier organizations that reframed the product's information architecture around user goals; cut new document-controller onboarding from roughly a year to three months.
• Delivered information architecture for two additional products alongside the flagship redesign.

• Design lead on the Field Ticket application, replacing a paper process that left a 22-day average gap between service delivery and invoicing with a cloud-based mobile and web workflow.
• Built procurement-to-pay workflows and the design system underneath them, validated through field testing in Texas with four roles that had never worked from a shared view of the process before.

• Led UX and industrial design for network-coverage survey hardware and reporting tools — survey backpacks, in-store kiosks, vehicle-mounted units, and a wearable voice-quality tester — used by Sprint, Nextel Mexico, Verizon, Airhob, AT&T Bolivia, and Colombia's Ministry of Information Technologies and Communications.

Independent studio delivering senior UX/UI and product design for clients who need a small senior team rather than an agency, run alongside employed roles. Selected engagements:

• MYLE Electronics Corp (2014–2015) — design strategy, UX, and manufacturing input for a wearable voice-memo device; crowdfunding campaign raised $152,875 against a $50,000 goal.
• Sens-Net Canada / OnGuard (2016–2018) — physical and digital product design for a lone-worker safety platform, now FirstNet Verified and still running a decade later across mining, utilities, hospitality, and transportation.

• Grew membership from 900 to 4,600+ over six years; ran 250 events and trained and managed 200 volunteers, with a 12-person core leadership team.
• Built partnerships with Figma, Adobe, Unity, Platform Calgary, Mount Royal University, SAIT, and the University of Calgary.

• Co-founded Calgary's first nonprofit dedicated to inclusive usability testing; designed the training framework and built four research teams delivering work for the City of Calgary, YW Calgary, and Chic Geek.

• Unified eight previously siloed Calgary tech communities under one umbrella event; the flagship edition, planned for 150 people, drew 470+ registrants and became the annual Tech Opportunity Fest.

• Brought UX Camp to Calgary. 2025: 280 participants, 27 speakers, 30 volunteers. 2026: 270 participants, 22 speakers, 45 volunteers.

Mentorship

• 127 designers mentored across 13 countries through ADPList (4,410 minutes); 20+ immigrant designers new to Canada through ReSkill Calgary (2024–2025); also active with Design Lab, PathWay Pro, the University of Alberta mentorship program, and Information Design at Mount Royal University.